Job Title: Customer Success Manager
Location: Leicester
Salary: £35,000 per annum
Hours of Work: 40 hours per week (Monday to Friday, 9am - 5pm)
Type: Permanent Role
Start Date: Immediate Start

We are hiring for a Customer Success Manager to work within our e-commerce department. This is a fast-paced environment where the successful candidate will be a crucial part of the team, responsible for maintaining client relationships, managing the customer onboarding process, and ensuring client satisfaction throughout their journey with us.

Duties of a Customer Success Manager

You will be working as part of the E-commerce team and will be responsible for:

• Managing client relationships and acting as the primary point of contact for customer queries.
• Overseeing the client onboarding process to ensure a smooth start for new clients.
• Proactively monitoring client satisfaction and addressing concerns to prevent escalation.
• Handling day-to-day customer issues, including queries on order status and product concerns.
• Collaborating with internal teams to ensure seamless client service and resolve any operational issues.
• Managing and supporting a direct report in the order fulfilment team.

Skills and Experience of a Customer Success Manager

To be successful in this role, you should have:

• 3+ years’ experience in customer success, account management, or client relations, preferably within e-commerce.
• Strong leadership abilities, including experience managing staff or direct reports.
• A customer-first mindset, with excellent communication and relationship-building skills.
• Strong problem-solving abilities and a proactive approach to managing client needs.
• Organisational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and client management platforms is highly preferred.
• Experience with e-commerce and fulfilment processes is desirable.

It would be beneficial for the Customer Success Manager role if you also had:

• Strong written and verbal communication skills.
• Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows.
• Familiarity with Linnworks for inventory and order management would be an advantage (but not essential).

About the Client

Our client is a leading provider of customised apparel and merchandise. They are known for their commitment to sustainability and quality, providing services across the UK and Europe. With over a decade of experience, they work with high-profile clients in industries such as entertainment and retail. Their site in Leicester includes modern facilities such as a canteen, free parking, and locker rooms. This role offers an opportunity for long-term career progression within a thriving business.

Next Steps:

Apply to this Warehouse Operations Supervisor role through this advert. For more information, please contact our team on (phone number removed). If you have not been contacted within 7 days, please assume that your application has been unsuccessful, but we will keep your details on file for future roles.

About Regional Recruitment Services
This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency operating since 2008. We offer permanent, temporary, and contract roles in the Commercial, Construction, Industrial, and Engineering sectors. View all our available positions at (url removed).