Red Snapper Recruitment are recruiting for a Senior Outreach Worker based in Exeter.

The purpose of this role is to provide assist with management of local projects, ensuring teams are well supported and supervised. performance KPI objectives, quality standards and contractual obligations are met through effective management of local teams reflecting the values of Julian House. Maintain a visible and active presence within local teams. With support from the Service Manager, ensure service improvements are embedded within local projects.

This is a full-time 37.5 hours, permanent contract, offering a salary of £27,000 per annuum. (Participation in an on-call, out-of-hours rota)

You must have a valid driver’s license and access to a vehicle.

Main duties and responsibilities

• Assist the Service Manager with operational management, staff line management of local project team. 
• Provide supportive line management and supervision to team members ensuring regular reviews are in place including monthly supervisions, PDRs and any other reviews as appropriate.
• Provide a caseload of clients with high-quality person-centred services which takes a strength based and trauma informed approach. 
• Identify and promote opportunities for client involvement within the project(s).
• Obtain clients views and feedback shape the design and delivery of local projects.
• Provide clients with advice, information so that they can access appropriate services internally and externally.  
• Maintain accurate records using Client Record Management system (INFORM), undertake quality assurance checks. 
• Carry out effective multi-agency working with external agencies to maximise opportunities for clients.
• Deal professionally with local incidents and safeguarding ensuring action is taken, communicated, followed up and recorded.
• Carry out appropriate health safety and compliance actions.
• Liaising closely with Health, Safety and Facilities Team in the delivery of these.
• Support and supervise volunteers in the projects.
• Support and mentor social work students as required.
• Participate in an Outreach Rota with may include some evening, weekend and early morning work.
• Undertake travel to support staff and clients as required.
• Any other duties which are commensurate with the role.

Person Specification

• Have full driving license and access to own car.
• Proven experience of working with people experiencing social exclusion.
• Track record or working as part of a team in housing, health or social care setting.
• Proven ability to develop supportive, empowering relationships with socially excluded clients, resulting in high quality client service.
• Ability to communicate effectively with colleagues and with external agencies at appropriate levels.
• Ability to effectively manage own and supervise direct reports workload.
• Highly motivated and resourceful with ability to work on own initiative.
• Commitment to equality and diversity.
• Solutions-focused approach within projects.
• An enthusiastic “can do” approach to implementing excellent service within projects.
• Ability and motivation to embed a recovery focused approach and a strength- based trauma informed approach within projects.
• Ability to travel.

Role is subject to DBS check at the relevant level.

If you would like to be considered for this position and have the relevant experience, then please email your CV to (email address removed)

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.