Service Delivery Coordinator
Posted 2 hours ago by Moore Green Recruitment Ltd
A new role working for a housing provider within the maintenance team.
This is a contract post 30 hours per week.
The Service Delivery Co-Ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub- contractors, working with the IT systems, managing operative’s diaries and general administration Team. You are responsible for the first point of contact from the customer dealing with day to day enquiries.
• To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub.
• Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.
• To manage and co-ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties.
• To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively.
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 6 months
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- LSHA77
- Job ID:
- 222506376
- Applications:
- Less than 10
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