Are you great with people, enthusiastic and a team player?

If this sounds like you, then you could be just the person we’re looking for to join us in Surge and Rapid Response Team (SRRT). SRRT is an innovative and unique team, helping government departments during predictable peaks in demand for services, and to respond to unexpected crises. Based in HMRC, our work extends across all government departments including the Home Office, Department for Work and Pensions and the Foreign, Commonwealth & Development Office.

In SRRT we pride ourselves on delivering excellent customer service to everyone we support. We are an adaptable and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This means sometimes staying and working away from your home location, across the UK and sometimes abroad.

Job description

SRRT are looking for flexible frontline operational staff to carry out various roles Civil Service wide.

You’ll provide great customer service and work in a changing environment, managing priorities where required. Your work will vary, developing your skills within the Operational Delivery Profession. 

Tasks and responsibilities may include:

• inbound and outbound phone calls with customers.
• case work and data processing, using a variety of IT systems.
• face to face engagement with the public, such as passport control.
• responding quickly to priority work requiring training or travelling at short notice.
• excellent communication skills, with the ability to work with minimum supervision within a dynamic environment.

You won’t need previous experience because we’ll provide full training. It’s your enthusiasm, helpful manner and willingness to learn that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential. 

Person specification

Before applying, please consider the following requirements essential to this role:

• Need for flexibility– You may need to change deployment at short notice, and this may involve working away from your home location anywhere in the UK and potentially abroad.

• Travel – Due to requirements for working away from your home location, you’ll need to be able to travel nationally or abroad, sometimes at short notice. We’ll pay for all travel and accommodation.

Apprenticeship

You’ll be enrolled onto a relevant Level 3 Apprenticeship Programme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification. The apprenticeship will take about 16 months to complete, and you’ll be expected to stay in post until this is completed.

You’ll need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you’ll need to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace