IT Support Technician

Job Location:              Christchurch, Dorset

Job Type:                    Permanent

Salary:                         Up to £30,000 per annum, depending on experience

Hours:                         38.75 hours per week, Monday – Friday 8.15am – 5.00pm

Are you passionate about technology and love helping others? We are seeking a dedicated IT Support Technician to provide top-notch technical support for both hardware and software across our business. You’ll be an integral part of our small, dynamic IT team, supporting over 120 employees.

Your role:

• 1st/2nd Line Support: Assist internal users with hardware and software issues.
• User Queries: Respond to end-user queries and escalate when necessary.
• Software Management: Perform software installations and updates.
• Network Troubleshooting: Handle network troubleshooting and installation.
• Hardware Maintenance: Conduct hardware builds, upgrades, and repairs.
• Asset Management: Manage and audit IT equipment.
• System Support: Maintain and support software system integrations.
• Documentation: Document system implementations and integrations, including usernames, passwords, and training materials.

What we’re looking for:

• Microsoft Expertise: Strong knowledge of Microsoft technologies (Office 365, Teams, SharePoint Administration).
• Communication Skills: Excellent people and communication skills.
• Organisational Skills: Good organisational skills, attention to detail, and tidiness.
• Initiative: Ability to work independently, especially on project-based tasks.
• Training Ability: Capable of training others on system processes and procedures.
• Customer Experience: Experience in a customer-facing environment.

Required Knowledge/Experience:

• Active Directory & Group Policies: Proficiency with Active Directory, Group Policies, and related tools.
• Windows Proficiency: Experience with Windows 10/11 Professional and Windows Domains.
• Networking Knowledge: Understanding of LAN and WAN technologies, including VLANs and routing.
• Security Awareness: Experience with network and infrastructure security.
• IT Support Ticketing: Familiarity with IT support ticketing systems.
• IT Support Background: At least 1 year of experience in a similar role.

For more information on this position, company or to apply for this role, please contact our recruitment team on:  (phone number removed) or send your CV

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so if you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

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