Hours of Work: 6.45am to 3.15pm & 2.45pm to 11.15pm alternate weekends, Saturdays and Sundays

Role Overview

Pembroke College is seeking a highly motivated and professional Weekend Lodge Receptionist to join our Lodge team. The role is integral to the College's operation, acting as a key point of contact during weekends for students, staff, visitors, and conference guests. As the first impression of the College you will provide excellent customer service and maintain the security and safety of the College premises.  

About Pembroke College

Founded in 1624, Pembroke College is a historic college within the University of Oxford, situated in the city centre with additional accommodation nearby. The College has approximately 50 Fellows, 200 academic and non-academic staff, 300 graduate students, and 360 undergraduates. Pembroke is known for its close-knit community, set against a backdrop of beautiful architecture and has a commitment to academic excellence.

Main Duties

Front Desk Reception and Customer Service

• Provide a friendly and informative reception service to all visitors, students, and conference guests.
• Handle enquiries received in person, by phone, or email, and direct them to the relevant department or individual.

Security and Emergency Response

• Monitor fire and security systems, ensuring the safety and security of College premises.
• Act as the College’s first responder to emergency or security incidents, taking appropriate action and liaising with emergency services as required.

Access Control and Administration

• Manage the issue and return of room keys and access cards, maintaining accurate logs and using the SALTO access software for door access management.

Patrolling and Student Support

• Conduct security patrols of the College grounds.
• Assist with maintaining good order and handling incidents involving students or visitors in collaboration with the Junior Deans.

Mail and Parcels Management

• Process incoming and outgoing mail and parcels, ensuring accurate records.

Other Duties

• Support Lodge Manager with any additional tasks that arise during weekends, ensuring a high level of service is maintained at all times.

Experience and Qualifications

Essential

• Good command of the English language, both spoken and written.
• Ability to use a computer for email and basic tasks.
• Strong customer service skills with a focus on providing a positive experience for all visitors.
• Ability to handle emergencies with a calm and professional manner.

Desirable

• Previous experience in a public-facing role.
• Experience working within a College or similar environment.

Full training will be provided, including First Aid and Fire Marshall training.

Application deadline: 9am, 8th November 2024