Diamond Facilities are looking for a contract support assistant to join their team on a fulltime permanent basis, office based in Birmingham Business Park. 

The role:

• Ensure efficient resourcing of work orders
• First time fix culture, full mobile and operational control, maximising productivity
• Ensure all Sub-Contractors adhere to our standards, policies, and procedures
• Report any problems/issues to the Line Manager
• Understand and respect the engineers and their role
• Achieve the highest standards of customer service and service delivery
• Understand and meet the objectives of the client
• Support and help control and maintain agreed direct labour to sub- contractor ratios
• Have mutual trust and respect of the business and people priorities
• Continually improve and monitor engineer performance
• Empower engineers to take ownership of works issued
• Tackle difficult issues early
• Ensure full compliance with business standards
• Always work as a team player
• Develop excellent relationships with client representatives and consultants
• Meet deadlines without the need for prompting

Performance Measures

• Performance against KPIs
• Ensure all jobs are updated on the system daily
• First time fix objective on all jobs
• Productivity of engineers
• Achieve client response times
• Achieve agreed Direct Labour/Sub-Contractor split
• Control of work in progress and new calls
• Help achieve all targets set for the Reactive Department
• Ensure client queries are responded to within the hour

Benefits:

• 29 days paid holiday including all public holidays
• Company Pension
• PAYE Monthly pay
• Training when required