Representations Officer

Southwark

£21 per hour(umbrella)

Full Time Contract (3 Months)

Novax Recruitment is actively seeking a Representations Officer in Southwark. This is a contract with a scope for extension working full time hours.

The job:

• To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists
• To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75)
• To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation
• To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers
• To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner

The candidate:

• Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London)
• Full understanding of TMA 2004 & RTA 1991 is required
• Knowledge of the back office process for enforcement of parking and traffic penalties.
• Proven experience in working in a customer service or administrative environment, having to compose formal correspondence

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)