We have an exciting opportunity for a Hire Controller to join the team of a national company that supplies plant hire equipment to the construction industry.

Details below:

Company – National Plant Hire Company
Job Title – Hire & Sales Coordinator
Location – Preston
Salary – Up to £27k / annum + bonus + excellent benefits

Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work in a small team on a busy hire desk within their customer's offices in the Preston area.

Hire industry experience isn't essential for this role, but you must have experience working in a fast paced, office based customer services environment.

The role reports into the Service Manager, and the main parts of the role include:

• Dealing with all telephone and email enquiries, and raising of contracts
• Maintaining spreadsheets and reports
• Obtain detailed information from the customer requesting plant, off-hiring plant or reporting breakdowns
• Source and re-hire non-company equipment ensuring both best price and quality.
• Liaise with other depots to ensure that equipment is available.
• Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
• Assisting with any problems regarding on hires, off hires and breakdowns using the escalation process where necessary.
• Collate weekly KPI information.

Requirements:

• Experience in the hire industry is preferable, but not essential
• Strong customer service and communication skills
• Strong IT skills including MS packages
• You must be reliable, enthusiastic, and well organised.
• Independent worker
• The successful candidate will need to be self-motivated and proactive