To arrange, plan and coordinate field engineering activities (Preventative Maintenance and Remedial Works) in line with the business processes and customer Service Level Agreements.

The position of scheduler is key to the business Service Operations for both customer excellence and business profitability.

You will be accountable for the planning and scheduling of works for a team of field engineers, undertaking all related activities required to ensure works are completed in line with business expectations.

This position holds financial accountability for the productivity and output of the engineering team allocated to the scheduler and will be measured on an on-going basis by means of achieving daily booking targets and other set KPI’s by the business.

The position requires the candidate to be able to operate in a fast-passed environment, who can work to strict timelines and can adapt to meet the needs of the customer, which often vary dependent on the contract.

Skills:

• Ability to communicate fluently with customers, manufacturers & internal staff.
• Ability to resolve customer related issues.
• Ability to work as a positive team member.
• Ability to prioritise workloads to meet agreed deadlines.
• Product and parts knowledge (On going).
• Experienced with using Service Management systems / Service-related operating systems, Key Performance Indicators & Customer Portals.
• A strong experience with Microsoft Office, with a minimum level of beginner to intermediate for Microsoft Excel.

Benefits:

• 23 Days holiday plus 8 statutory bank holidays
• 5% employee and 4% employer pension contribution
• Life insurance of 3x times annual (base) salary
• Free onsite parking

Working hours are 8.30am – 5pm Monday - Friday

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.