SERVICE ADVISOR 

Location of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller:  Heathrow

Salary of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller:  £30,000 - £34,000 pa 

Hours of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller:  Monday to Friday Days, 08:00am - 18:00pm

My client, a commercial vehicle repairer in Heathrow, are looking for a Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller to join their team in Heathrow.

The Ideal Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller will have HGV industry background, including Fleet, Transport and Haulage, however someone with automotive experience will be considered. 

The job role of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller: 

·Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.
·Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.
·Dealing with customers on the reception desk.
·Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave
·Proactively manage customer inspection schedules – liaising with the customer and workshop and managing the daily dairy.
·Work with the workshop and parts department to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.
·Be flexible in your approach and be an effective team player for the development of both you and the business.
·Liaise with customers to arrange MOT bookings to comply with the o-license schedule
·Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.
·Work in process is controlled and reported back to the business administrator for invoicing
·Providing progress updates and estimates to customers
·Customer post repair follow up calls.
·To carry out any other duties and admin to include typing up jobs / Invoices, uploading documents, emailing, VOR, reports and filing deemed to be seasonable within the individual’s capabilities requested by the Dealer point manager.

Skills and experience the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Fleet Maintenance Controller will have:

·Experience in working in a HGV / PSV / Fleet Environment desired
·Experience of vehicle service advising or similar
·Be able to work in an organised & methodical manner in a fast-moving environment
·Have a friendly and helpful nature with the desire to deliver excellent customer service
·To be able to effectively communicate with customers and colleagues
·To be able to identify customers’ needs & propose appropriate solutions
·Attention to detail
·Negotiation skills
·To always conduct yourself in a professional manner
·To be able to remain calm and patient in a dynamic business environment
·A proactive approach which ensures that customers’ expectations are met and exceeded.
·Flexible and positive approach to changing circumstances and changing priorities
·Team Oriented
·Basic knowledge of Word, Excel & Outlook applications & general computer literacy

To apply for this Service Advisor role please send your CV to Danica Baker at Sprint Recruitment.