Workforce Planner
Based in Hinckley
100% office based, Monday - Friday

As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting.

Key Responsibilities:

• Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead.
• Support the smooth operation of the workforce through effective scheduling to meet service level requirements.
• Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays.
• Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave.
• Ensure that teams have adequate staffing levels, particularly during peak times.
• Identify and propose solutions to enhance productivity and support ongoing workforce planning projects.
• Work with the Head of Development & Demand to coordinate and schedule training activities for staff.

Qualifications and Skills:

• Strong organisational and time-management skills
• Effective communicator
• Analytical mindset, comfortable with reporting and data analysis

This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you.

47968CHR2

INDHIN