Dig into data and elevate our service—your role as a Service Data Analyst starts here!

We have an exciting opportunity for a Service Data Analyst to join our team in Neath on a full time, permanent basis.

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)

This role will be office-based Monday - Friday with Home working on the weekend.

What you will be doing:

As the Service Data Analyst you will collaborate with the wider team, acting as a point of escalation to ensure high SIM data usage is monitored in a timely manner and concerns are investigated and findings recorded.

• Track the data usage daily and analyse trends.
• Shortlist the devices using maximum data and investigate the root cause
• Work with the service desk team to apply fix or work around to tackle high data usage
• Collaborate with the wider teams to form a solution and see through completion
• Build a relationship with the SIM provider to review the growing estate and discuss and implement ways to better manage the available data pot
• Monitor the total SIM traffic and work with the wider teams and system experts to recommend change/alter software behaviour
• Support the workload distribution on the Service Desk and allocation of Service Requests and Incident tickets, ensuring all clients receive the best level of customer service.
• Ensure that the estates daily maintenance checks are completed for all clients and any issues flagged and logged, ensuring daily priorities are reviewed in line with our client’s estate.

What we are looking for:

• Previous experience in a service desk or similar environment
• Knowledge of ITIL Framework
• Knowledge of Power BI
• Experience of handling client/third party communications.
• Self-motivated and have the ability to manage and prioritise your own workload
• Pro-active attitude towards investigation and resolution of incidents.

What’s in it for you?

• Hours: 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
• Salary: £25,500 per annum
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
• 26 days holiday + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility

If this sounds like the job for you, please apply.... 

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees