Role:  Operations Coordinator, Technical Services

Location: Ashford, Staines

Hours: Monday to Friday – shifts between 08:00-16:30 , 08:30-17:00, 09:00-17:30 – hybrid available after successful completion of probation

Salary: £27,000

A fantastic  opportunity has now arisen for an Operations Coordinator to join our client’s successful team in Ashford, Staines.

About our client:

The market leader in High Tech Logistics solutions & a trusted partner to some of the leading global medical & technical product manufacturers.

About the role:

The Operations coordinator role is an integral role, pivotal to the success of the business. The primary function of the role is to coordinate deliveries, installations & other delivery services for several key accounts. You will be expected to take ownership of daily operational challenges, quickly identify solutions & implement appropriate action plans to overcome such daily operation scenarios.

You will understand all elements of your customer accounts & embrace the ethos of achieving operational & customer service excellence.

Roles & responsibilities:

• Manage requests for deliveries, collections, relocations & installations for key customers
• Book jobs for customers on internal systems, raise relevant paperwork & maintain database
• Provide quotations
• Take full ownership of orders end to end including liaising with customers to keep them updated
• Order services as required from this party suppliers
• Manage team mail box activity efficiently & in line with KPIs   

Benefits:

• Company pension – 6% employer contribution
• 28 days holiday (inc Bank Holidays) rising to a maximum of 33 days for time served
• An exciting role working for a global brand
• Private dental insurance
• Perkbox membership
• Development & training opportunities

Skills & experience:

• Minimum of three years customer service  in a similar role
• Excellent communication skills – written & verbal
• Proficient in the use of Microsoft Word & Excel
• Excellent planning & organisation skills
• Strong team player with a flexible, positive attitude – will need to work extended hours during peak period
• Experience of working in a transport, logistics or installations environment is desirable

If interested in this role, please apply below.

OATALENT

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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