About The Role

Process Improvement Lead

Do you thrive when improving processes?

Checkatrade’s mission is to be the trusted foundation of every home, by connecting people with the trades and tools to make home improvements easy. We have an exciting newly created opportunity for an experienced Process Lead. In this role, you’ll focus on driving operational excellence within the Directories team in a function that has supported trades and consumers for 25 years. Using data-driven insights, you'll enhance efficiency, streamline workflows, and ensure optimal resource allocation to meet evolving business needs. This position is ideal for someone skilled in utilising data to pinpoint areas for improvement, implementing strategic solutions, and fostering a culture of continuous enhancement. If you're passionate about optimising processes and achieving impactful results, this could be the opportunity for you! 

Location: Portsmouth (4 days per week in the office, 1 day working from home).

Where do you fit in?

Reporting to the Strategy and Operations Manager for Directories, this role is focused on driving process efficiency and operational effectiveness within our Directories team. You’ll ensure that key processes are executed accurately and on time, using tools like Salesforce and Excel to monitor and analyse data on performance and workload distribution. Establishing clear success metrics, you’ll work to streamline workflows and enhance overall efficiency leading a team of Process Coordinators to success. Working cross-functionally, you’ll align administrative processes, helping to elevate the impact of our Directories, which reach millions of homes across the UK every quarter. This is an exciting opportunity to build on a strong foundation while introducing innovative improvements to take our Directories to the next level. Sound like a fit? 

What’s in it for you?

• An opportunity to make a genuine impact working for a household brand that is synonymous with quality and reputation.
• Excellent salary + bonus. A great benefits package including free gym membership, discounts from a wide range of retailers, a healthcare cash plan plus much more. 
• A great office environment. You’ll get to enjoy free breakfast every day, Treat Tuesdays, Free Lunch Thursdays, and a tipple celebration here and there!

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Passion for operational excellence and continuous improvement. 
• Experience in people management and development. A background in Administrative or Customer Service functions would be beneficial.
• Excellent communication skills. 
• A proven ability to coordinate tasks and identify process improvements. 
• Strong problem-solving skills.