Meridian Business Support  have an exciting opportunity for a Operations Manager  to join our home care client based in Lowestoft, Suffolk.  We are recruiting for an experienced Operations Manager who will be reporting to the Regional Operations Director. You will play a critical role in ensuring that the homes are compliant with regulatory requirements, delivers high-quality care and environment for residents, and achieves financial and business objectives. Your leadership, support, and mentoring will be instrumental in driving the success of the homes and aligning its operations.

Duties and Responsibilities
• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

Requirements 
• NMC registered nurse with relevant post-registration experience, desirable but not essential
• Hold a full UK driving licence
• Proven experience in managing operations in a care home or similar healthcare setting
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Ability to analyse data and make informed decisions to achieve business objectives
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment

If you are interested and would like more information regarding the role please contact Nikki Stephenson on (phone number removed)

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this
vacancy.