Position: 1st Line Support Engineer

Location: Newcastle

Salary: Up to £26,000

Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!

About Us

We are a dynamic and innovative Managed Services Provider, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated 1st Line Support Engineer to join our ranks.

The Role

As a 1st Line Support Engineer, you will be the first point of contact for our clients, providing prompt and professional technical support. Your main responsibilities will include:

• Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
• Troubleshooting: Diagnosing and resolving hardware and software problems.
• Escalation: Escalating complex issues to higher-level support teams as necessary.
• Documentation: Maintaining accurate records of issues and resolutions.
• Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.

Technical Skills -

• Windows OS/Server
• Active Directory & Group Policies
• Office 365 & Azure Administration
• Hardware and Software Troubleshooting
• Basic knowledge of IT Systems and Networks

What We Offer

• Competitive Salary: Up to £26,000 per annum.
• Professional Development: Opportunities for training and career progression.
• Supportive Environment: A collaborative team culture where your contributions are valued.
• Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You

• Customer Focused: Excellent communication skills and a customer-oriented approach.
• Problem Solver: Strong analytical skills with a keen eye for detail.
• Team Player: Ability to work well within a team and independently.
• Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply

If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to (url removed).

Join us and become a vital part of our mission to provide exceptional IT services. Apply today!