Role: Bathroom technical support - Slough

About them:

Our client is a bespoke manufacturer of high-end luxury bathrooms & tap manufacturer, with bespoke products that are renowned for their quality they have turned from a small family business to a multimillion-pound company. Due to the growth, they are seeking a Bathroom technical support to help resolve customer enquiries as well is internal support to the sales team on technical matters.

The successful Bathroom technical support will be:

• Bathroom technical support will be responsible for helping both customers and internal staff with technical difficulties on plumbing related products such as Taps and sinks
• Bathroom technical support will be in charge of ensuring all customer issues are resolved with professional knowledge.
• Bathroom technical support will be leasing with other teams such as the sales team and external installers, making sure they understand how to resolve any issues that may come up
• Bathroom technical support will be having to use excel and Microsoft software's to log re occurring issues and how they were resolved
• Bathroom technical support is also in charge of talking to external plumbers ensuring that the high-end bathroom products are installed correctly. Providing a good brand image

To be successful as the Bathroom technical support advisor you will need;

• Bathroom technical support will need to have excellent knowledge of taps, sinks, showers and general plumbing. Ideally coming from a plumbing background or having prior experience in a Bathroom, Sink/bath showroom
• Bathroom technical support must be personable over the phone and be able to clearly communicate how to resolve issues
• Bathroom technical support needs to be located within a commutable distance to slough
• Bathroom technical support with good computer literacy skills is advantageous
• Bathroom technical support must have good time management to ensure they are able to keep track of multiple on-going issues.

Salary and details

• £30,000 - £35,000 basic salary
• 09:00 - 17:00 Monday - Friday
• 28 days holiday including bank holiday
• Time off for Christmas and new year
• Great opportunity to grow with the business into a technical manager role

Please contact Rhys from Tech-people on (phone number removed) the specialist recruitment agency within construction, M&E and HVAC.

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