Traffic Controller
 

Established since 1991, our client Gaskells Waste (North West) Ltd is looking to recruit a Traffic Controller within the Transport Department. The position is based at their offices in Foster Street, Bootle.

The position of Traffic Controller requires a dedicated and client focussed individual to deliver excellent service to all customers. You will have the experience and ability of multi-tasking and working under pressure to ensure customers and colleagues are kept up to date on collections.

The successful candidate will require the following skills:

• Ability to communicate professionally at all levels of the business and to customers
• High degree of accuracy and attention to detail
• Strong administration and organisational skills
• Ability to manage and prioritise workload and identify problems
• Ability to make decisions, act quickly and meet deadlines
• Able to work efficiently both independently and as part of a team
• Able to handle difficult situations well and act appropriately
• Flexible attitude and approach dealing with ad-hoc tasks
• Good IT skills
• Enthusiastic and willing to learn

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Main duties and responsibilities include:

• Deliver excellent customer service
• Communicate professionally at all times – verbally, over the telephone, via email, etc
• Driver supervision
• Keep all customers informed of all failed services or significant delays for assigned rounds
• Provide communication link between customers and driver
• Report any incidents / near misses as soon as they occur and ensure the relevant paperwork is completed
• Investigate issues as they arise to identify the route cause and resolve

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Work Location: One location