Anderson Knight is collaborating with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role involves supporting customers who are behind on payments, working with them to find solutions that lead to positive outcomes.

Working Hours:

• Monday to Friday: 08:00 - 20:00
• Weekends: 09:00 - 18:00
  Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing a 5-6 week training programme.

Key Responsibilities:

• Conduct collections activities in line with company policies, procedures, and regulatory guidelines.
• Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
• Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
• Maintain performance levels and consistently meet targets, addressing any issues proactively.
• Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.
• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

• Previous experience in a collections role is preferred.
• Understanding of the Treating Customers Fairly (TCF) principles.
• A positive attitude, openness, and transparency.
• Strong attention to detail.
• Essential customer service experience.

Benefits:

• 33 days of holiday (including 25 days of annual leave and 8 public holidays).
• An additional holiday on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI) benefits.