TITLE:                           After Sales Administrator – Order Processing, office based

IDEAL LOCATION:     Andover, Winchester and surrounding villages

DEPARTMENT:           After Sales, reporting directly to the After Sales Manager

BENEFITS:                  Competitive Salary, company pension scheme, free parking

ROLE TYPE:                Full time or part time (school hours possible)

About Us:

PrintSafe Ltd is a small, family-run business based near Sutton Scotney, Winchester. For over 18 years, we've been the UK’s official distributor of Koenig & Bauer Coding equipment, supplying date coding machinery to a wide range of industries, including food, pharmaceuticals, and industrial packaging. We’re a close-knit, hardworking, and fun team, committed to delivering excellent service to our B2B customers across the UK and Ireland.

The Role:

We’re on the lookout for a highly organised, motivated Administrator to join our busy After Sales Team. You’ll play a key role in processing and fulfilling both purchase and sales orders for consumables and spare parts, ensuring our customers receive top-tier service. This is a crucial role for our business, with opportunities to work full-time or part-time, making it ideal for someone looking for flexibility around school hours yet throughout the year. This role will likely start on a temporary to permanent basis.

As part of this role, you’ll also receive full ADR training (funded by us) to comply with shipping regulations. The role involves some routine lifting and handling of stock, but full training will be provided. There will be other opportunities for role-related training and a requirement to join our mandatory health and safety training programme also.

Key Responsibilities:

• Communicating with customers and suppliers via phone and email to process orders and provide delivery updates
• Handling invoicing, order processing, and maintaining accurate records (both paper and digital) using Sage 50 Accounts
• Managing customer correspondence using Outlook and ACT CRM
• Packing small outbound and appropriately unpacking inbound deliveries
• Collaborating with other team members to ensure smooth operations and top-quality customer support
• General other administration support

What We’re Looking For:

• Strong administrative skills with a keen eye for detail
• Excellent written and verbal communication skills
• A proactive, “can-do” attitude – willing to roll up your sleeves and get stuck in
• Ability to juggle multiple tasks and work efficiently as a team
• Comfortable with lifting and packing small to medium-sized boxed goods
• IT literate with experience in Microsoft Excel, Word, and Outlook
• A driving license and reliable transport (we’re based in a rural area)

Bonus Points:

• Previous experience in customer service or field service support
• Knowledge of Sage 50 Accounts and ACT! CRM
• Familiarity with freight processes and international shipping/customs

Why Join Us?

At PrintSafe, we’re more than just a business – we’re a team. We value hard work but believe in keeping things fun and supportive. If you’re looking for a role where you can grow, make an impact, and be part of a tight-knit team, we’d love to hear from you!

Ready to Apply?

If this sounds like the perfect role for you, we can’t wait to receive your application!