Workshop Controller – JLR Watford

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Servicing, parts & accessory colleague discounts.

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues, including toolbox and travel tickets

Colleague referral payments

Industry leading family friendly policies

Numerous training, learning and development options to suit everyone

Plus lot’s more

What you’ll do day to day 

Responsible for the day to day running of the workshop

Ensuring the service and repair technicians achieve their daily targets

Assisting the service managers in ensuring the department provides the best possible service to the customers

Achieves agreed profits and retention levels

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

Full UK Driving Licence

Motor Industry experience in a similar role is essential

Able to work independently and as part of a team

Ability to work to timescales effectively

Keen eye for detail, good communication and a passion for delivering great customer service

Experience in a main dealer environment

Strong industry knowledge

Ability to work under pressure

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.