Hello. We’re Goji.

We provide market-leading platform technology to the alternative investment industry. 

Access to private markets is increasing but 20th century technology cannot support or scale to meet these market demands and opportunities. Trillions of pounds of new inflows from institutional and individual investors are expected in the coming years, and the industry needs to adapt. 

At Goji we are driving the transformation of the industry. From frictionless investor onboarding, to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network. 

Goji was acquired by Euroclear Group in 2022. Our shared vision is to enhance Euroclear's infrastructure with digitised private fund capabilities, creating a global network that seamlessly connects participants and catalyses their growth.

Our clients include asset managers who want to access and onboard more private fund investors, fund administrators who want to offer a private fund service that drives growth, and distributors who want low-friction access to private funds of their choice. 

We are headquartered in the UK and FCA-regulated.

Goji is looking for an Operations Consultant to join our London team. This role is a great opportunity for a candidate looking for a fast-paced, client-facing position where they can have an immediate impact on our customer’s success and gain exposure to all parts of Goji’s business.

The Operations Consultant is the client’s first point of contact for operational support throughout the customer lifecycle and is responsible for ensuring they get maximum value from the Goji Platform.

The team aims to provide speedy and efficient support to platforms, investors and internal stakeholders. Their work has a direct impact on satisfaction scores, efficiency, retention and growth.

1. Client Onboarding and Relationship Management

- Serve as the primary point of contact for clients throughout the onboarding process.

- Build and maintain strong client relationships to ensure a smooth onboarding experience and ongoing satisfaction with the Goji platform.

- Ensure clients receive timely support and guidance as they integrate with the platform.

- Taking ownership - approaching any issues with a solutions mindset;

2. Operational Setup and Environment Updates

- Oversee the operational setup of each client’s environment, ensuring all systems and processes are correctly configured in the Goji Platform.

- Regularly update and optimise client environments to align with evolving needs and operational efficiency.

3. Maintenance of Client Reporting, Project Pages, and Documentation

- Maintain accurate and up-to-date client reporting, project pages, and related documentation.

- Ensure that all client records and progress updates are clearly documented and easily accessible to relevant stakeholders.

- Become an expert on our product and our clients

Requirements

Minimum 5 years’ operations experience within Financial Services;

• Experience in a client-facing role;
• Strong, and adaptable, communication skills;
• Experience with process-design (desirable);
• Private funds experience (desirable);
• Experience within a start-up/scale-up (desirable);
• Second language skills (European would be ideal) (desirable)

As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication:

• Curiosity - We seek to deeply understand challenges from multiple perspectives
• Innovation - We create pragmatic solutions that solve the challenges identified
• Commitment - We commit with passion to a decision
• Alignment - We understand our objectives and work together with the right tools to get things done
• Discipline - We stay focused, take ownership and consistently deliver against expectations

Benefits

We’re proud to be able to offer a market-leading benefits package:

• Competitive salary;
• Opt-in pension with 5% Goji contribution (3% minimum employee contribution);
• 25 days of holiday, plus 1 day for each year of service, up to 30 days;
• Enhanced maternity, paternity and adoption leave;
• Private medical, including dental, optical and audiological from Vitality;
• Life insurance, critical illness cover and income protection;
• Cycle to work scheme;
• Laptop delivered to your home;
• Allowances for additional work from home equipment;
• Supplementary support available for those with additional needs;
• Stylish London-based office.