Responsive Repairs Supervisor - Expiring soon!
Posted 14/08/2024 by SOLOS Consultants Ltd
Our established client is currently recruiting for a Responsive Repairs Supervisor, to join a Bristol based organisation on an initial 6 month contract.
You will be supervising a team of Response Services Surveyors responsible, for responsive repairs to the stock of dwellings, buildings and land managed by Landlord Services , including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done “right-first-time” and achieving high customer satisfaction Within budgetary targets and providing a cost effective, value for money service
Experience required:
- Supervise and coordinate Response Services Surveyors to provide pre and post Repairs inspections as directed by the scheduling system.
- With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer
- experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.
- Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.
- Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.
- Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.
- Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.
- Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.
Requirements
- Experience of supervision of contractors, sub-contractors, surveyors and technical staff to manage performance to a high standard.
- Commitment, experience and ability to lead, motivate and develop staff to continuously improve the customer's experience and to improve performance
- Good organisational skills and a 'can-do' attitude to problem solving to ensure all work progresses smoothly and with least inconvenience to the customer.
- Able to demonstrate knowledge and/or experience of equalities and diversity issues.
- Ability to take ownership and be accountable for all aspects of the service/repair from end-to-end, ensuring delivery within time-scales, high quality and excellent customer satisfaction.
- Ability to organise a team to meet the holistic goals of the responsive repairs service.
- Ability to liaise and cooperate with other teams to ensure Service outcomes achieved
If this role is of interest and you meet the above criteria, then please apply immediately
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 3 Months
- Contact Name:
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- Telephone:
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- Job Reference:
- SOLOS/205super
- Job ID:
- 222167227
- Applications:
- Less than 10
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