Customer Service Coordinator, Waterlooville, Full Time, Permanent

Calling all Customer Service Superstars!

Are you a natural at building relationships and juggling multiple tasks? Do you thrive in a fast-paced environment where your organisational skills shine? If so, we have the perfect opportunity for you to make your mark!

Join our client's growing company with a vibrant culture and a passion for providing top-notch customer service. They truly value their employees, offer fantastic benefits, and foster a supportive environment where everyone can thrive. With an impressively low staff turnover, seize the opportunity to welcome a fantastic new addition to the team (YOU!)

Your Mission:

As a Service Coordinator, you'll be the heart of sales operations, ensuring customers have a seamless experience from start to finish. You'll build strong relationships, process orders efficiently, and collaborate with internal teams to keep everything running smoothly.

Your Role:

• Deliver outstanding customer service from the initial contact all the way through to order fulfilment and post-sale support.
• Respond to customer inquiries via phone and email.
• Receive and process customer orders, maintaining accurate records.
• Provide quotations for new and existing customer accounts, negotiating prices when necessary.
• Verify order accuracy and ensure all necessary information is included to meet detailed customer specifications.
• Maintain regular communication with customers to confirm order details, resolve any issues and provide order updates.
• Coordinate with warehouse, shipping departments and internal sales from other branches to ensure timely order fulfilment.
• Resolve customer concerns with empathy and efficiency.

Your Experience:

• We are looking for a friendly and confident individual with experience in order processing, account management, or a similar field.
• The ideal candidate will be quick on their feet, finding solutions to any challenges that arise.
• You have a talent for transforming difficult conversations into positive outcomes.
• You ensure everything runs seamlessly, even during busy times, effortlessly managing multiple tasks and priorities.
• Strong communication and interpersonal skills are also crucial for building solid relationships with both customers and team members.
• Please be aware that, due to the responsibilities of the role, GCSE passes in Mathematics and English are required.

Additional Information:

• Hours of work Monday to Friday 8.30 to 4.30 and 9.00am to 5.00pm
• Increased holiday entitlement with service
• An additional day off for your birthday
• Flexible holiday hours
• Reduced working hours to 37.5 per week (with 2.5 hours paid breaks)
• Potential early finish on Friday, by accruing extra hours
• Life Insurance
• Employee assistance programme
• Perks at work discount shopping
• 5% pension
• Business casual Fridays

Ready to Make Your Move?

If you're ready to take your career to the next level and join a team that values your contributions, we want to hear from you! Attach your CV showcasing your passion for customer service and your organisational superpowers.

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.