We recruiting an experienced Care Coordinator to work closely together with our small friendly office team and team of carers.  The role includes:  coordinating carers’ and customers’ schedules; responding to existing customers and carers; handling new potential customer enquiries and matching these to carers’ availabilities; recruitment and interviewing of new carers; carrying out carer supervisions/appraisals and administrative tasks, ensuring compliance with policies and procedures.

We wish to recruit a person who shares our values; we:

• are caring, and are committed to excellent care
• are honest and transparent
• are reliable
• respect others
• work together
• are committed to learning and developing

In addition, we are seeking candidates with the following capabilities:

• Care coordinating experience.
• Excellent telephone manner.
• Good communication skills, both oral and written.
• Ability to engage quickly, effectively and in a friendly, professional manner with anyone.
• Computer literate – ability to use Access People Planner and Access Care Planning (respectively our rostering and electronic care management systems), as well as being confident using all Microsoft Office 365 software.
• Highly accurate, with excellent attention to detail.
• Well-organised, and a good time manager, able to prioritise tasks effectively. 
• Real-time problem-solving skills, intelligent and comfortable with working under time pressure.
• Good office administration/filing; enthusiastic and happy to “muck-in” with all office tasks and activities.
• Live within the London Borough of Wandsworth, or close by.

Office hours are 9:00am to 5:00pm Monday to Friday, plus on call on a rotational basis with other members of the office team; for each week of on call undertaken there is an additional half a day holiday entitlement.