Customer Service Executive

Location: Harlow

Salary: Up to £27,000 depending on experience

Job Type: Full-Time, Permanent, Office-based

Customer Service Executive - About our client:

A leading technology manufacturer, supplying premium products to a global customer base including construction and automotive industries. Working as part of a busy Customer Service & Sales team, you will be hands-on in supporting customers with queries, orders and warranties. An integral role within the business, working closely across all departments and providing outstanding levels of service.

Customer Service Executive - Benefits

• Early finish on Fridays
• Annual bonus
• Onsite gym
• Regular social events
• Health cash plan, Life Assurance and Income Protection
• Maternity & Paternity scheme
• Retail discounts… and more!

Customer Service Executive - Responsibilities:

• Supporting customers with orders received by phone, email or social media
• Proactively handling and resolving customer queries & challenges
• Ownership of warranty claims and issues
• Being the key point of contact between the Engineering department and customers
• Uploading orders onto the database, printing shipping labels
• Proactively updating customers
• Compiling reports to support the Sales & Marketing functions
  
  

Customer Service Executive - What We’re Looking For:

• High levels of Customer Service skills
• Office based experience, ideally within B2B Customer Service or Sales
• Strong IT skills including Word and Excel
• Strong time management skills
• Ability to learn and retain technical knowledge
• High attention to detail
• Excellent telephone manner
  
  

If you are interested in this role, please apply today.

WGCCOMMPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.