Customer Service Advisor
Posted 5 hours ago by Team Power Placements
Our client, a market leader within its industry, are recruiting an organized and confident
Customer Services Administrator to work in their busy Client Services Dept based in their Head Office in Thamesmead / Erith area.
Role
You will be working on a busy client services desk, liaising with all their clients (UK wide) in relation to stock requirements and products being delivered on time
Duties;
- Managing client accounts - UK based
- Receiving calls from clients to discuss stock and products requests
- Liaising with delivery teams to confirm delivery times
- Advising clients of any changes to their expected deliveries
- Updating systems for all internal and external contacts to be aware of any changes to stock levels,
- promotional material requests, marketing information despatch issues etc etc
- Liaising with carriers to deal with any changes to deadlines etc
- Tracking deliveries on system
- Administration duties will also be a large part of the role
- Escalating any issues to Team Leader/Manager
- Update and maintain Excel Spreadsheets
- Entering and updating the Database and managing the process
Experience and Skills Required
- Proven experience in a similar role; Customer Service, Client services, Sales Administrator, Sales order processor, Account Manager
- Excellent all-round communication skills
- knowledge of MS Excel as well as all other MS packages
- Able to work to deadlines
- Ability to work as a team
Confident and accountable decision maker
Can work to ever changing deadlines
Multi tasker
HOURS ;
MON - FRI ; 8.00 - 4.00
& 1;3 w/end WFH SAT & SUN (8-12) PHONES ONLY – OVERTIME PAID
SALARY ; CIRCA £25 – 27 – REVIEW AFTER 3 MONTHS
- Type:
- Permanent
- Start Date:
- 01/12/24
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- TPPCPI2IA
- Job ID:
- 222549022
- Applications:
- Less than 10
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